RoamKeys
Digital goods refund policy
Digital products are generally non-refundable after delivery or activation. RoamKeys reviews unused invalid products and eligible cancellations according to this policy.
Effective date: 11 July 2026
1. Before payment
Support confirms the product, denomination, region, price, availability and delivery method. Do not send funds before receiving this confirmation.
2. Cancellation before delivery
An order may be cancelled if the product has not been purchased, reserved or sent to the customer. A refund is made through the agreed method, less any non-refundable network fee already charged.
3. After delivery
A digital code, PIN, link, top-up or eSIM is generally non-refundable after it is revealed, sent or activated because it cannot reliably be recalled.
This limitation does not remove mandatory consumer rights and does not apply to a confirmed defective product.
4. Invalid or undelivered product
If a code fails, a top-up does not arrive or an eSIM is not delivered, contact support as soon as possible. Do not activate or share the product while it is being investigated.
After verification, RoamKeys will redeliver, replace or refund the product when the issue is confirmed and the product remains unused.
5. Refunds are normally unavailable when
- The code has been redeemed, activated or disclosed to another person.
- The wrong region, currency, platform, account or device was selected.
- The customer provided an incorrect player ID, account number or other delivery detail.
- A third-party platform restricted the account or changed its rules after correct delivery.
- The request is based only on a change of mind after receiving the digital product.
6. How to submit a request
Contact sales@roamkeys.com or @roamkeys_support with the order number, a description of the issue and a screenshot that does not expose passwords or secret information.
Investigation time depends on the supplier and platform. Support will provide updates and request only necessary evidence.
7. Refund method
An approved refund is sent through the original or another agreed payment method. Settlement time depends on the bank, network and payment service. Contact support before filing a chargeback so the order can be investigated.